As businesses evolve at a rapid pace, staying ahead requires constant adaptation and innovation. To enhance operational efficiency and streamline internal processes, EDOTCO has embarked on a transformative journey to integrate generative artificial intelligence across multiple departments.

This deployment of artificial intelligence aims to optimize decision-making processes, automate routine tasks, and extract valuable insights from data to drive strategic business outcomes. By harnessing the power of AI, EDOTCO seeks to achieve greater agility and responsiveness in a competitive market environment while ensuring that our employees can focus on high-value tasks that require human expertise and creativity.

The cornerstone of this initiative is Artificial Intelligence Robotic Automation (AIRA), a cutting-edge internal product designed to revolutionize how the company interacts with its policies and procedures.

The Story Behind AIRA

The idea behind AIRA emerged from EDOTCO’s commitment to harnessing the power of artificial intelligence to improve organizational performance. Recognizing the potential to drive efficiency and accuracy, we set out to develop AI solution that would not only support internal operations but also enhance the overall employee experience.

At the heart of AIRA’s capabilities is Azure OpenAI, a robust platform that provides advanced AI models for natural language understanding and generation. Azure OpenAI’s collection of state-of-the-art large language models enables AIRA to interpret complex queries, provide precise answers, and engage in meaningful conversations with users.

This means AIRA will consistently benefit from the latest advancements in large language models, as Azure OpenAI provides timely access to the newest trained models by OpenAI. By integrating this powerful tool, AIRA is equipped with advanced AI capabilities that can handle a wide range of enquiries with ease and speed.

The Impacts of AIRA

The deployment of AIRA across various departments marks a significant milestone in EDOTCO’s digital transformation journey.

• Group Human Resources (HR): In the Human Resources department, AIRA serves as a virtual assistant that can answer employee queries about company policies, benefits, and procedures. This not only reduces the workload on HR staff but also empowers employees with instant access to critical information, enhancing their overall experience and satisfaction.


• Group Risk and Compliance (GRC): For the Risk and Compliance team, AIRA acts as a vital tool for navigating complex regulatory requirements and internal compliance policies. By querying AIRA, team members can quickly access the most up-to-date policy documents and guidelines, ensuring that compliance processes are adhered to meticulously.

The realization of AIRA has brought about several key benefits for the EDOTCO Group, including:

• Improved Employee Experience: Instant access to information has led to higher employee satisfaction and engagement, as staff members can find answers to their queries without delay.


• Increased Efficiency: AIRA’s ability to quickly retrieve and deliver information has significantly reduced the time spent on manual queries and administrative tasks.


• Enhanced Accuracy: By relying on AI-driven responses, EDOTCO minimizes the risk of human error and ensures that employees receive accurate and consistent information.


• Streamlined Compliance: Our employees benefit from AIRA’s ability to consolidate and provide up-to-date information on policies and regulations, thereby supporting robust compliance practices.

As EDOTCO Group continues to evolve, the role of AIRA is expected to expand further. Future enhancements may include deeper integrations with other systems, advanced analytics capabilities, and expanded functionalities across additional departments.

EDOTCO’s journey to empower employees with the integration of AIRA exemplifies how forward-thinking companies can leverage cutting-edge technology to drive transformation and achieve operational excellence. By embracing AI, EDOTCO is not only enhancing its internal processes but also setting a benchmark for innovation in the telecommunications industry.

In the ever-changing world of business, EDOTCO Group stands as a testament to the power of technology to #ShapingFutureConnectivity, demonstrating that with the right tools and vision, the possibilities are boundless.

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Written by
Chun Wen Khoo
Data Scientist, EDOTCO