EDOTCO Group proudly secured the prestigious Malaysia Customer Experience of the Year Award – Telecommunications category at the Asian Experience Awards 2024. This accolade underscores EDOTCO’s unwavering commitment to delivering exceptional customer service while reaffirming its pivotal role in advancing Malaysia’s digital connectivity infrastructure.

As Malaysia continues its digital transformation journey, EDOTCO’s efforts in empowering seamless connectivity are setting new benchmarks in the telecommunications industry.

Driving 5G Connectivity and Economic Growth in Malaysia

As the region’s leading integrated telecommunications infrastructure provider, EDOTCO Malaysia has been instrumental in spearheading the country’s digital transformation, with a focus on enabling next generation 5G technology. The company’s strategic efforts are driving both connectivity advancements and economic growth across Malaysia.

In 2023, EDOTCO Malaysia achieved a significant milestone by upgrading existing 4G towers to 5G. This expansion elevated the total number of 5G-enabled 5G sites nationwide.

Rather than constructing new infrastructure, EDOTCO leveraged its existing assets, optimising resources and minimising environmental impact. These efforts are in alignment with the company’s long-term strategy, launched in 2021, to support the Malaysian government's ambitious goal of reaching 80% 5G coverage in populated areas by the end of 2024.

Beyond expanding connectivity, EDOTCO is driving sustainable innovation. By implementing eco-friendly and energy-efficient technologies in its towers, the company not only supports the country’s 5G rollout but also helps reduce carbon emissions and energy consumption. This future-focused approach enables the telecommunications sector to be a driver of both technological and environmental progress.

Expanding Impact Across Our Footprints

EDOTCO Pakistan and EDOTCO Sri Lanka have also reached key milestones. In Pakistan, EDOTCO strengthened its partnership with a mobile network operator undergoing aggressive expansion following a merger. Despite challenges such as budgetary constraints, vendor delays, and contractual issues, EDOTCO Pakistan improved its Customer Satisfaction (CSAT) score over three years through enhanced communication, operational efficiencies, and commercial negotiations.

In Sri Lanka, EDOTCO introduced its first LED advertising panel within its network of 700 smart lamp poles. The company has also partnered to integrate EV charging stations into these poles, addressing the country's growing need for EV infrastructure while diversifying revenue streams and improving energy efficiency. This innovative approach sets a new precedent in the industry by transforming infrastructure into multi-functional assets.

Commitment to Sustainable Innovation

EDOTCO Group’s achievements across diverse markets highlight the company’s enduring focus on customer satisfaction, sustainable solutions, and the expansion of digital connectivity. These accomplishments, celebrated at the Asian Experience Awards 2024, reflect EDOTCO's vision of not only advancing digital infrastructure but also fostering meaningful, long-lasting relationships with customers and stakeholders.

The Malaysia Customer Experience of the Year award stands as a testament to EDOTCO’s holistic approach—prioritising technological innovation while ensuring customers remain at the heart of every decision. By seamlessly combining customer-centricity with sustainable development, EDOTCO continues to lead the way in shaping the future of telecommunications infrastructure across the region.

As EDOTCO continues to expand its footprint across Asia, the company’s vision remains firmly focused on digital inclusivity and sustainable growth. From 5G connectivity to smart infrastructure solutions, EDOTCO is committed to delivering services that empower communities, bridge the digital divide, and build the foundations for a more connected and environmentally responsible future.

EDOTCO’s journey is far from over. As we look ahead, EDOTCO’s dedication to creating meaningful customer experiences, fostering innovation, and empowering digital connectivity is set to unlock even more opportunities, ensuring that communities benefit from the digital revolution.

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Written by
EDOTCO Editorial