Senai, Johor Bahru, Malaysia
Posted 2 weeks ago

Regional Manager

Senai, Johor Bahru, Malaysia



  • Responsible for managing end-to-end regional operations covering Site Management, Engineering Deployment, Preventive Maintenance and Corrective Maintenance activities, Corporate Affairs liaison and Sales related activities for a specific region
  • Ensure operations and service excellence with timely delivery of network development projects and maintain network quality and availability for achieving level of service to customers in accordance with corporate business targets.


Key Accountabilities

  • Manage the regional team in achieving operation and service excellence, and driving key initiatives strategized by the management. Ensure deliverables to customers per SLA
  • Operations Management:
    • Ensure uninterrupted power supply and required cooling for communications equipment. Ensure existing power and cooling infrastructure are at best fit as per site requirement
    • Develop and execute the Preventive and Corrective Maintenance plan and schedule
    • Address critical operational issues as highlighted by the echo Support team, identify possible risks and develop mitigation actions and potential solution to problems
    • Manage site issues (site owners, access facilities, damages, protests, local council etc.)
    • Work with the Service Excellence team and identify opportunities for process improvement and operational efficiency
    • Manage and execute cost reduction initiatives. Ensure that the regional activities are carry out in a cost-effective manner
    • Manage vendors and contractors to ensure timely deliverables. Review and provide authorization of all contractor related activities. Monitor and control vendor payment process, identify issues proactively and give solutions timely to ensure the operations continuation
    • Manage and perform fleet/asset management and material management at optimum, efficient and cost effective. Update and maintain regional asset inventory and movements in system accurately and up to date
    • Prepare management reports and provide progress update on a regular basis
    • Ensure that the site files are maintained as per prescribed standards
    • EHSE Compliance. Ensure all region activities comply with Edotco HSE requirements.
    • Establish necessary and appropriate relationships and engagements with client at region
  • Site Management:
    • Prepare and manage plan, schedule and budget for end-to-end site acquisition and engineering deployment initiatives for both new and existing sites
    • Support the Site Acquisition Specialists as they coordinate with tower owners and/or private landlords to negotiate and secure lease entitlements with the required authority approvals as defined by project scope
    • Work with the Site Acquisition, Finance and Legal team to develop the plan for timely renewal of Land Lease agreements
    • Monitor progress on timely rental payments and provide updates to the Finance team
    • Source suitable locations for new base stations according to the search area description (SAD)
    • Ensure all required reconciliation and SOW related to Managed Sites carried out as per customers’ requirement
    • Work closely with local council to ensure edotco have the necessary permit for operating station at all districts.
  • Engineering Deployment and Infrastructure Development:
    • Ensure timely completion of civil infrastructure development/electrical installations and equipment installations of the sites as per the approved design
    • Ensure timely completion of site infra-structure development o Monitor and report on site readiness (infra structures readiness with AC/DC power availability, cooling system etc. for telecom equipment installation) and provide site deployment progress update to the Head of Operations
    • Track and monitor KPI’s and SLA’s for the team as set by the Head of Operations
    • Ensure cost effective development with expected quality o Ensure quality standards of network development activities
    • Provide support and advise to the Engineering Deployment team to handle and mitigate challenges and issues
    • Enhance collaboration with state government agencies to ease and speed up edotco penetration into the state
  • Sales and Corporate Affairs related Scope of Work:
    • Work closely with private entities or government agencies to secure exclusive building access for edotco to develop IBS and rooftop stations.
    • Beef up rapport with state agencies such as PBT, SBC, OSA etc at region.
    • Develop new business opportunities by offering state or corporate agencies usage of edotco stations for surveillance, security, advertisement and announcement purposes.
    • Engage client, MCMC or state for network quality improvement project at region such as coverage improvement for highway, main road and public complaint area.
    • Represent edotco at legislative sessions, committee meetings or formal functions
    • Drive key environmental (e.g. aesthetic structure and green energy) and corporate social responsibility initiatives.
    • Implement CSR activities with guidance from HQ – Tower to community, wifi, Joint state/SBC/MCMC initiatives.

Qualifications & Experience

  • Bachelor’s degree in Civil or Structural Engineering or relevant field
  • At least 7 years’ experience in a towerco
  • 3 or more years’ managing a regional team in telecommunications operations, network rollout

Skills & Knowledge

  • Knowledge of Site Acquisition and Site Deployment processes
  • Project Management experience with adept at using project management applications / software
  • Knowledge of accounting principles


You are applying for

Senai, Johor Bahru, Malaysia
A valid email address is required.
A valid phone number is required.

(Only .pdf, .doc and .docx allowed, not more than 10MB)