Celcom and edotco Create An Industry Champion For Network Service Excellence

KUALA LUMPUR, 20 APRIL 2018: Celcom Axiata Berhad and edotco Malaysia Sdn. Bhd. today launched On Site Services Sdn. Bhd., a new organisation focused on achieving operational and maintenance service delivery excellence. In a first for the industry, employees of On Site Services will also co-own up to 30 percent and be pioneer stakeholders of the company.

On Site Services will be the largest independent First Line Maintenance (FLM) entity in the country with a group of experts with over 25 years of experience in field and operations, and will be managing over 10,000 network sites throughout Malaysia. Up to 400 Celcom FLM Division employees specialising in Corrective and Preventive Maintenance (for both active and passive elements) as well as Support Activities will form On Site Services.

As an independent entity, On Site Services will also be able to support multiple Mobile Network Operators (MNOs) providing specialised operational and maintenance delivery services at a competitive cost. The company’s immediate priority will be to develop a highly skilled and adept workforce that will be able to provide corrective and preventive maintenance services with an enhanced focus on operational excellence, time efficiency and service delivery.

With On Site’s ability to provide services to all MNOs in the country coupled with its capacity for nationwide reach, the company has huge potential for commercial growth and regional expansion, which is also expected to be accelerated through opportunities to provide services to the Axiata Group’s footprint of MNOs and tower operations in 10 countries within ASEAN and South-East Asia. On Site’s portfolio of services will expand to include engineering and other forms of support by 2020 and target to provide similar services to MNOs in other parts of the region by 2023.

Michael Kuehner, Chief Executive Officer of Celcom Axiata Berhad said Celcom welcomes this initiative and will fully support On Site Services to further elevate local talent into championing the industry.

“Celcom’s group of FLM experts will be the pioneers of On Site Services, progressing towards paving the network industry’s roadmap to achieve excellence and greater heights for operations and maintenance services,” he said.

Suresh Sidhu, Chief Executive Officer of edotco Group Sdn. Bhd. said “The employees of On Site Services have a unique opportunity to create an industry champion. They will have the opportunity to take ownership of their futures while ensuring the provision of seamless network quality to Malaysians. As a socially responsible company, edotco is proud to be part of an initiative that is in line with the government’s national agenda to create entrepreneurial and spur the creation of a highly skilled local talent pools. With the backing of two industry leaders, On Site is well poised to meet its aim of becoming industry champions.”

About Celcom Axiata Berhad

Celcom is Malaysia’s leading data network provider, with 9.5 million customers. Established in 1988, it boasts the widest national 2G, 3G and 4G LTE networks, covering over 98% of the population. Currently the largest mobile broadband and corporate services provider, Celcom is now moving towards integrated multi-access and multimedia services, in line with evolving technologies and consumer behaviour in Malaysia. A culture that places the customer FIRST™ is reflected in our award-winning customer service, products, and other corporate accolades at a regional level. Celcom is part of the Axiata Group of Companies, one of the world’s largest telecommunications companies, with close to 300 million customers across 10 Asian markets. For more information on Celcom, log on to

About On Site Services Sdn. Bhd.

The establishment of On Site Services Sdn. Bhd. (a Celcom Axiata subsidiary) is a result of the carve-out of its First Line Maintenance division. The transition is expected to be completed by end of 3rd Quarter 2018.  On Site Services Sdn. Bhd. will have its own organisation structure and management team; with a business model focusing on improvements to achieve operational excellence.

About edotco Group

Established in 2012, edotco is the first regional and integrated telecommunications infrastructure services company in Asia, providing end-to-end solutions in the tower services sector from tower leasing, co-locations, build-to-suit, energy, transmission and operations and maintenance (O&M).

edotco operates and manages a regional portfolio of over 27,000 towers across core markets of Malaysia, Myanmar, Bangladesh, Cambodia, Sri Lanka and Pakistan with 16,500 towers directly operated by edotco and a further 10,500 towers managed through a range of services provided. edotco strives to deliver outstanding performance in telecommunications infrastructure services and solutions. Its state-of-the-art real-time monitoring service, echo, has already seen improvements in field operations while maximizing operational efficiencies in terms of battery, energy and fuel consumption for telecommunications infrastructure.

edotco Group was recently awarded the Frost & Sullivan 2017 Asia Pacific Telecoms Tower Company of the Year Award for its demonstrated exemplary business growth and performance in Southeast Asia.

For more information on edotco, kindly visit

Media Release Issued by Corporate Communications Department of Celcom Axiata Berhad.

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